Key Findings Webinar

​It's here! We are very excited to be launching the amazing 2020/21 Contact Centre Best Practice Report today!

This report takes a dive into topics that Contact Centre Leaders have told us are of importance over the next 12 months. These topics include:

- The role of Team Leader and how it differs between contact centres
- Modern ways of working
- Mental health in contact centres
- Absenteeism and attrition
- Employee engagement
- Technology for better performance
- Offshoring
- Customer Experience
- Agent bonus and commission structures
- How the industry is responding to COVID

Find out more at:https://lnkd.in/gTd84QZ