2025 CONTACT CENTRE
BEST PRACTICE REPORT
The Frontline Agent Edition
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Welcome to the 6th edition of the Contact Centre Best practice Report. This years report is subtitled The Frontline Agent Edition as it includes the results of the largest ever survey of Frontline Agents in the Australian Contact Centre Industry.
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Questions?
Please contact:
James Witcombe
m: 0413 212 421
e: james@smaart.com.au