insights by smaart
It's not just about the numbers anymore. It's about understanding what's holding you back - and what you need to move forward. That's the mission behind insights by SMAART.
The Contact Centre Best Practice Report gives you the 'what'. insights by SMAART focuses on the 'why' and 'how'. We're not offering deeper consulting support to help our clients turn benchmarking insights into action.
people, process & technology.
PEOPLE - Are the right skills, roles and leadership practices in place?
PROCESS - Are workflows designed for speed, accuracy and customer satisfaction?
Technology - Are tools being used to their full potential to support agents and enhance CX?
we don't just highlight gaps -
we help you build the business case for change.
contact centre health review
As part of this offering, we're now delivering health reviews of contact centres - designed to give leaders practical, action-focused insights that go beyond benchmarking.
These review:
- Assess operational maturity across people, process and tech
- Identify hidden opportunities for uplift and cost savings
- Translate findings into ready-to-use business cases for investment or change
Contact us any time
