Join us across this series of webinars exploring the findings of the 6th edition of the Contact Centre Best Practice Report. Each webinar runs for 60 minutes allowing the presenters to discuss the results in great detail and take questions from the audience.



Webinars:
▫️Employee Engagement - 26 June (12pm AEST)

Presenters: James Witcombe, SMAART Recruitment, Julie-Anne Hazlett, CallDesign

Register: bit.ly/SMAARTweb1

▫️Remote & Flexible Working - 07 July (12pm AEST)

Presenters: James Witcombe, SMAART Recruitment, Daniel Harding, MaxContact

Register: https://bit.ly/SMAART2

▫️Absenteeism & Attrition - 09 July (12pm AEST)

Presenters: James Witcombe, SMAART Recruitment, Luke Jamieson, Operata

Register: https://bit.ly/SMAART3

▫️Training & Development - 17 July (11pm AEST)

Presenters: James Witcombe, SMAART Recruitment, Brad Shaw, Livepro and Waylon Murphy, Avant Mutual

Register: https://bit.ly/SMAART4

▫️Leadership & Culture - 22 July (12pm AEST)

Presenters: James Witcombe, SMAART Recruitment, Sean McGinn, Callo

Register: bit.ly/3G3pqe8

▫️ Artificial Intelligence - 24 July (12pm AEST)

Presenters: James Witcombe, SMAART Recruitment, Nicola McDonald and Adam Spence, Customer Driven

Register: https://bit.ly/4lgE3tG

▫️ Australian BPO Insights - 29 July (12pm AEST)

Presenters: James Witcombe, SMAART Recruitment, Maurice Zicman, TP

Register: https://bit.ly/3TuJclT

▫️ Senior Leader Forecast - 31 July (12pm AEST)

Presenters: James Witcombe, SMAART Recruitment, Samantha Middlebrook and Nadine Power, Upland

Register: https://bit.ly/SMAART8