We're very pleased to announce the launch of the digital version of The 2022 Contact Centre Best Practice Report.

The digital version allows you to download individual chapters or the entire report and has 18 summary videos presented by our experts highlighting the key findings.

We will continue to release new research on this platform, so sign up to keep up to date.

Massive congratulations to James Witcombe for compiling the biggest and best edition of the Report so far, and also a huge thank you to our partners who have helped make this report happen - Daniel Harding from MaxContact Australia, Tim Buzza and Scott Middleton from Attune, Sean McGinn from The Agile Contact Centre, Ian Harrison from Verint Asia Pacific, Mark Pitcher and James Xuereb from Clevertar, Pablo Muñoz from 8x8, Leanne Robinson and Daniel Panozzo from Aspen Solutions, Tom Ruijs and Arthur Papagiannis from AP Psychology & Consulting Services, Julie-Anne Hazlett and Nimesh Dhanak from Call Design, Kunal Rahalkar from Datagamz, Justin Tippett from CX Central as well as Wayne Coleman.

A link to access the report is in the first comment.

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