2026 CONTACT CENTRE

BEST PRACTICE REPORT

webinar series

An aerial view of sydney harbor and the opera house.
An aerial view of a city at night with boats in the water.
A city skyline with boats in the water in front of it on a sunny day.
A large body of water surrounded by buildings in a city.
A city skyline with a lake in the foreground

June webinars

AI automation webinar promo with blue background, speakers, and report cover, Tuesday June 16, 12:30PM AEST
AI self-service webinar promo with three speaker headshots and Smart Communications logo on blue background
Webinar promo: “Key Performance Metrics” on blue background with four speaker headshots and SMaART/Enghouse logos
Workforce planning webinar poster on blue-to-orange gradient with speakers, date, time, and Calldesign/SMAART logos

july webinars

Contact centre observability webinar banner with presenters, blue-orange gradient, and Smaart Operata logos
Senior Leader Forecast webinar promo with teal-orange background, speakers, and Smart Health logo on right.
Promotional webinar banner with blue-orange gradient, “Frontline Agent Results,” date, speakers, and Smaart/Verint logos
Team Leader Results webinar promo with four speakers, Tuesday July 28, 12:30PM AEDT, blue-orange background
Blue and orange webinar promo for customer experience, with speakers' headshots, date, and Panviva logo

august webinars

Blue webinar promo for “Knowledge Management,” with two speakers and “Smart livepro” branding
Remote & Flexible Working webinar poster on blue-orange gradient with speakers, Thursday Aug 6, 12:30pm

Questions?

Contact James Witcombe on 0413 212 421 or via james@smaart.com.au