Team Leader

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Team Leader

Job title: Team Leader
Contract type: Temporary
Industry: Customer Service - Call Centre Call Centre Recruitment Management & Support Supervisors/Team Leaders
Job expiry: 2021-11-29
Reference: 3350874

Job description

We are seeking a stand out Team Leader to join a global BPO on a 12 month  contract, working for one of Australia’s largest telecommunications company in the heart of the Brisbane's CBD. You will lead a team of Customer Service & Tech Support Consultants within their Network & Tech Support Team.
  
What’s in it for you?
  • Join a well-established telecommunications company
  • Provide support and development to a new team who all share a common goal
  • Ongoing leadership training and development for YOU!
  • Attractive base salary $75,000 + Super 
  • Monday - Friday 7am - 7pm (rotating roster) 
  
About the role:
Your day to day will be ensuring your team are best equipped to assist customers with their inbound enquiries and be truly committed to providing solutions and creating win/win outcomes.
  • You will lead and grow a team of highly skilled individuals, coaching them to high performance and ensuring the delivery of superior customer service.
  • Manage work-flow of customer service enquiries
  • Provide constructive feedback and coaching where appropriate
  • Review and manage team performance
  • Prepare & maintain monthly and quarterly reports and presentations
   
What do I need to be successful?
You're someone who wants to work with, develop and grow people. You are a natural leader and can coach in real time. You can deal with escalations easily and lead by example holding Customer Service Excellence at the forefront of everything you do
  • Previous Customer Service Team Leader, 2IC or Manager experience is essential
  • Contact Centre experience is essential
  • Tech Savvy
  • Understanding of key contact centre call metrics
  • Technical support or Telecommunications experience will be highly regarded
  • Excellent leadership and interpersonal skills
  • Outstanding written and verbal communication skills soon.
This is a great opportunity for someone looking to take on a new challenge and gain experience in a more tech orientated role. 

With an ASAP start date, interviews will be commencing soon. Don't miss out, submit your application via the link.

We look forward to hearing from you!

If you have any specific questions about the role, feel free to contact the team at SMAART recruitment on 03 8637 4444
Expired job