2024 CONTACT CENTRE

BEST PRACTICE REPORT


A SERIES OF TWELVE WEBINARS EXPLORING THE BEST PRACTICE REPORT KEY FINDINGS

About the WEBINARS

 Join us for a series of twelve webinars discussing the key findings from the 2024 Contact Centre Best Practice Report.

 

The webinars will be presented by industry experts and will take a deep dive into:


  • Customer Experience
  • AI
  • Self Service
  • Centre Performance
  • Digital Transformation
  • Remote & Flexible Working
  • Absenteeism & Attrition
  • Knowledge Management
  • Workforce Planning
  • Innovation & CI
  • Salaries & Recruitment
  • Mystery Shopping Results


To register for any of the twelve webinars, just click below, all webinars are free of charge.


Any questions? Just contact James Witcombe here.

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CUSTOMER

EXPERIENCE

12:30pm, 7th August

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ARTIFICIAL

INTELLIGENCE

11am, 14th August

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Self

Service

12:30pm, 16th August

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Centre

performance

11:00am, 28th August

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DIGITAL

TRANSFORMATioN

12:30pm, 30th August

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REMOTE

WORKING

12:30pm, 3rd September

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ABSENTEEISM &

ATTRTION

12:30pm, 5th September

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KNOWLEDGE

MANAGEMENT

11:00am, 10th Septmber

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WORKFORCE

PLANNING

11:00am, 17th September

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INNOVATION

& CI

11:00am, 20th September

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SALARIES &

RECRUITMENT

12:30pm, 8th October

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MYSTERY

SHOPPING RESULTS

2:00pm, 10th October