Is Your Team Ready for the Christmas Rush?

SMAART Recruitment • November 5, 2026

why you should be planning for christmas

As the end of the year approaches, Australian businesses are preparing for the Christmas and summer period. For some, this means a busier-than-usual workload. For others, it means managing reduced staffing as employees take annual leave and businesses prepare for the holiday break.


Without a plan, these competing demands can put pressure on your existing team, affect customer service and leave important tasks waiting until the new year.


So, how can employers prepare their workforce for Christmas? The key is to plan ahead, identify potential gaps and make sure you have the right people in place to keep things running smoothly. Here's what to consider before the holiday rush begins.


Why is Christmas workforce planning important?

The Christmas period can create unique staffing challenges for Australian businesses. Customer demand may increase, employees may take extended leave and recruitment processes can slow down as candidates, hiring managers and decision-makers take time off.


For businesses in sales, contact centres, customer service and business support, having enough people available can be particularly important for maintaining service levels and meeting end-of-year targets.


Planning ahead can help you:

  • Maintain productivity during busy periods
  • Manage annual leave without placing excessive pressure on your existing team
  • Maintain customer service standards and response times
  • Identify staffing gaps before they become urgent
  • Prepare for a smoother return to business in January


Whether you need to cover planned leave, manage a seasonal increase in demand or get ahead of your 2027 hiring plans, a little preparation now can make a big difference.


Your Christmas staffing checklist


1. Review annual leave and staffing availability

Start by understanding who will be available to work throughout November, December and January.

Review approved annual leave requests, identify overlapping absences and consider whether key responsibilities will be covered while employees are away.


Ask yourself:

  • Do we have enough staff available during our busiest periods?
  • Are multiple employees in the same team taking leave at the same time?
  • Who will cover essential tasks and responsibilities?
  • Are there any roles where one person's absence could create a significant gap?

Tip: Encourage employees to communicate their leave plans early so managers have time to organise suitable coverage.


2. Forecast your workload and customer demand

Your staffing requirements may look very different during the holiday season compared with the rest of the year.


Consider historical sales figures, customer enquiry volumes, upcoming projects and end-of-year deadlines to understand where additional support might be needed.


For example, a contact centre may experience an increase in customer enquiries, while a sales team may need additional support to meet end-of-year targets. Business support teams may also need to manage reporting, administration and handover tasks before the holiday break.


Look at your expected workload alongside your available staffing levels. This will help you identify where extra capacity may be needed before pressure starts to build.


3. Identify where temporary staff could help

If your existing team won't have enough capacity to manage the expected workload, temporary recruitment may be worth considering.


Temporary staff can help businesses cover planned leave, manage seasonal demand or bring additional support into busy teams without necessarily committing to a permanent hire.


Depending on your requirements, you may need:

  • Customer service professionals to manage increased enquiry volumes.
  • Contact centre staff to support calls and customer requests.
  • Administration and business support staff to keep essential tasks moving.
  • Sales professionals to help maintain activity and follow up leads.


Think about the skills, experience and availability required, along with how long the additional support will be needed.

Remember: Temporary recruitment still takes time. Starting early gives you more opportunity to find suitable candidates and arrange onboarding before the pressure hits.


4. Prepare your team for the holiday period

Even with the right staffing numbers, your team needs to know what's expected of them.

Communicate priorities, responsibilities and any changes to operating hours before the holiday break. Make sure employees understand who to contact for support and how urgent tasks should be handled when managers or colleagues are away.


It's also worth reviewing workloads to make sure the employees who remain at work aren't expected to absorb an unrealistic amount of additional responsibility.

A clear plan can help reduce uncertainty, support employee wellbeing and keep day-to-day operations running more smoothly.


5. Plan for January before you close for Christmas

Workforce planning shouldn't stop once the Christmas rush is over.

The new year often brings fresh business targets, new projects and recruitment requirements. Leaving these decisions until January can delay hiring and put additional pressure on teams already working towards new goals.


Before the holiday break, consider:

  • Which roles will you need to fill in the first quarter of 2027?
  • Are there any known vacancies or anticipated departures?
  • Will your existing team have enough capacity to meet new targets?
  • Are there skills gaps that need to be addressed?
  • Should any recruitment processes begin before the end of the year?

Identifying these priorities early gives you a head start and helps you return in January with a clearer plan.


When should you start planning Christmas staffing?

Ideally, employers should begin reviewing their Christmas staffing requirements several weeks to a few months before the holiday period, depending on the size of the business, expected demand and complexity of the roles involved.


For businesses planning ahead in November, now is a good time to confirm leave arrangements, review workloads and identify any immediate staffing gaps.


If additional employees are needed, starting the recruitment process early allows time for sourcing, interviews, reference checks, offers and onboarding. The exact timeline will depend on the role and availability of suitable candidates.


Even if you're not ready to recruit immediately, speaking with a recruitment partner can help you understand the available talent pool and plan for potential requirements.


How can a recruitment agency help with Christmas staffing?

A recruitment agency can help employers identify suitable candidates, manage the recruitment process and source additional support when internal teams have limited time or capacity.


At SMAART Recruitment, we work across sales, marketing, contact centre, customer service and business support roles, helping businesses find talent to meet their changing workforce needs.


Whether you need temporary staff to cover annual leave, additional support during a busy period or permanent employees to support your plans for 2027, getting the conversation started early can give you more options.


Get your team ready for the holiday season

Christmas workforce planning doesn't need to be complicated. By reviewing annual leave, forecasting demand, identifying staffing gaps and preparing for January, you can help your business navigate the holiday period with greater confidence.


The most important thing is not to wait until a staffing issue becomes urgent.

Need extra support for your team this Christmas? The team at SMAART Recruitment can help you explore your staffing options and find the right people for your business.

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