2025 CONTACT CENTRE

BEST PRACTICE REPORT

Key findings presentation

The Frontline Agent Edition


  Book your tickets here:

Melbourne

Thursday 29th May 2025, 1pm – 5:30pm 

About this event

 

Join us for the launch of the 2025 Contact Centre Best Practice Report and presentation of its key findings.

 

This half day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders. Afternoon tea and an opportunity to network over drinks and canapes are included with each ticket.

 

Attendees will have the opportunity to purchase a hard copy of the report with their ticket, or at the event.

Topics:

 

  • Employee Engagement
  • Remote & Flexible Working
  • Absenteeism & Attrition
  • Health & Wellness
  • Leadership & Culture
  • BPO Results
  • Senior Leader Long Range Forecast
  • Case Studies Of Success
  • AI
  • Contact Centre Mystery Shopping
  • Salaries

Questions?


Please contact:


James Witcombe

m: 0413 212 421

e: james@smaart.com.au