CONTACT CENTRE
BEST PRACTICE REPORT
KEY FINDINGS PRESENTATIONS
Book your tickets here:
About this event
Join us for the launch of the 2024 Contact Centre Best Practice Report and presentation of its key findings.
This half day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders. Afternoon tea, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket.
All attendees will receive a hard copy of the 240 page report.
A waiting list will be available for registration when the events book out.
Topics:
- Digital Transformation
- Remote Working/WFH
- Flexible Working
- Self Service
- Absenteeism & Attrition
- Employee Engagement
- Customer Experience
- Knowledge Management
- Workforce Optimisation
- AI
- Recruitment
- Salaries & bonuses
- + more
Questions?
Please contact:
James Witcombe
m: 0413 212 421
e: james@smaart.com.au
