are you ready to embark on a career with tafe sa?

Why TAFE SA?

Recognised as Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA is committed to delivering quality education and skills training across metropolitan and regional South Australia. By joining TAFE SA, you'll be part of a diverse, inclusive organisation focused on delivering job-ready outcomes for students.

What's on Offer?

• Permanent, temporary & casual opportunities available
• Full-time and part-time hours
• Opportunities across departments: Student Experience, Customer Support, Admin, Community Engagement
• Roles across metro and regional SA
• A supportive, inclusive, student-first culture

Inclusion and Flexibility Statement

At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people living with disability.

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

• ASO2 salary ($58,709 - $63,154 p.a.) + Super
• Metro & Regional locations | Full-time & part-time | Perm & contract
• Join a ready-to-go pool and be first in line for upcoming roles
• Flexible opportunities in admin, customer service & support

The Role

As a Support Officer at TAFE SA, you'll provide high-quality admin and frontline support. Key responsibilities include:

• Delivering friendly, solution-focused support via phone, email & in-person
• Assisting with enrolments, accounts & general enquiries
• Supporting teams with admin tasks & information access
• Maintaining accurate records (database, Microsoft Office)
• Collaborating with colleagues across campuses
• Upholding student-centred values in a dynamic setting

What you'll need:

• A current DHS Working with Children Check (or willingness to obtain) prior to employment
• Intrastate and interstate travel may be required
• Willingness to participate in TAFE SA's Performance Development Program, supporting your ongoing growth and success
• You may also be involved in promotional and engagement events such as expos, career days, field days, and school tours, helping showcase TAFE SA to future students and the community
• Eligibility to work in Australia

Apply today and have a discussion with one of our experienced team members about the opportunities on offer now and over the next 6 months!

• ASO3 salary ($67,589 - $72,033 p.a.) + Super
• Metro & Regional locations | Full-time & part-time | Perm & contract
• Join a ready-to-go pool and be first in line for upcoming roles
• Flexible opportunities in admin, customer service & support

The Role

As a Support Coordinator at TAFE SA, you'll play a key role in delivering student-centred services while also supporting team operations and mentoring frontline staff. Key responsibilities include:

• Provide accurate, timely, and student-focused customer service, resolving complex enquiries and escalating when needed
• Supervise and assist support officers, including mentoring and coaching
• Assist Team Leaders with workforce planning and resource coordination
• Promote a culture of continuous improvement across service delivery
• Ensure the effective implementation and ongoing review of polices, procedures and systems
• Perform complex administrative functions to support core business operations
• Maintain accurate and compliant records, ensuring data security and integrity

This is an ideal role for someone with strong administrative or customer service experience who's ready to step up into a coordinator-level position with scope to lead, mentor, and drive improvements.

What you'll need:

• A current DHS Working with Children Check (or willingness to obtain) prior to employment
• Intrastate and interstate travel may be required
• Willingness to participate in TAFE SA's Performance Development Program, supporting your ongoing growth and success
• You may also be involved in promotional and engagement events such as expos, career days, field days, and school tours, helping showcase TAFE SA to future students and the community
• Eligibility to work in Australia

Apply today and have a discussion with one of our experienced team members about the opportunities on offer now and over the next 6 months!

• Leadership position working with SA Government leading a Customer Service team
• Flexible working between 8am and 5pm including work from home
• Competitive ASO5 renumeration package of ($85,790 - $95,413 p.a.) + super

The Role

This Team Leader role is a fantastic opportunity for an experienced Contact Centre leader to mentor and coach a team of around 15 phone-based Customer Service professionals. You will lead a diverse team slightly north of the CBD who are responsible for the delivery of an exceptional student experience for all inbound enquires via phone, email and webchat.

The successful candidate will be pivotal in promoting a student-centric culture, driving continuous improvement, and supporting various business support functions including the implementation of some exciting new technology into the centre. 

Responsibilities:

• Provide daily leadership and support of the student experience team providing mentoring, being an escalation point, and providing ongoing support and coaching
• Manage performance and results, ensuring daily operations align with business objectives
• Driving continuous improvement initiatives for business growth and diversity
• Collaborate with internal stakeholders on training and development, workload planning and recruitment
• Uphold standards of compliance with health and safety policies and overall business standards
• Building strong relationships across other business units and functions that contribute alignment on wider business objectives

What's in it for you?

• Competitive renumeration package of ($85,790 - $95,413 p.a.) + super
• Flexible working hours between 8am and 5pm to suit your work-life balance needs
• Work from home flexibility in line with business requirements
• Full time, 12 month fixed-term contract with the opportunity to extend and gain ongoing employment
• Career development within the SA government
• Support from an experienced leadership team who are passionate about the organisation and your employment
• Variety in your role, leading a diverse team where no two days will be the same
• Free on-site parking

About You:

• Proven experience in providing strong leadership within a Contact Centre or Team Administration environment is essential for this position
• You must hold a current and satisfactory DHS Working with Children Check and National Police Clearance
• Ability to lead teams through change and transformation managing continuous improvement
• You will have highly developed interpersonal skills both written and verbal

Apply today and have a discussion with one of our experienced team members about the opportunities on offer.