You’ve built solid experience in claims or case management, and now you’re ready for a step up into something more specialised. A role where you can take ownership of Personal Accident and Injury claims, work with more complex matters, and be part of a team that genuinely supports each other.
We’re partnering with a modern, people-first Underwriting Agency based in Sydney. They’re continuing to grow and are now looking for a Senior Claims Assessor or Senior Case Manager with experience in Personal Accident and Injury claims who is confident managing end-to-end files and making balanced, fair decisions.
This is ideal for someone who wants to deepen their technical expertise in injury-related claims, step into higher complexity work, and still enjoy a supportive, down-to-earth team environment.
About the Role:
- Managing Personal Accident and Injury claims end to end with care, accuracy, and strong judgement
- Assessing liability, injury details, and entitlements in line with policy wording
- Managing medical evidence, return to work considerations, and rehabilitation pathways
- Engaging with claimants, brokers, insurers, and medical providers in a professional and empathetic way
- Handling more complex or escalated claims with confidence
- Identifying trends and contributing to continuous improvement across claims processes
- Supporting a collaborative team environment and sharing technical knowledge
- $100K to $130K + super, depending on experience
- Hybrid working model, split between Sydney CBD and home
- A genuinely social, grounded team with a supportive culture
- Autonomy over your portfolio with trust to manage your work your way
- Clear development pathways in a growing, people-focused business
- Opportunity to be 2IC and a step up manager
- Minimum 3 years experience in claims or case management, ideally with Personal Accident or Injury experience
- Confidence managing end-to-end claims, including more complex injury matters
- Strong understanding of injury assessment, medical evidence, or rehabilitation processes
- A detail-focused, practical, and solutions-driven mindset
- Excellent communication skills with empathy and professionalism
- Someone ready to step up into a Senior level role with real ownership
If this feels like the right next step, apply now or reach out to Stephanie at stephanie@smaart.com.au.
