This organisation is passionate about creating outstanding customer experiences and supporting people to do their best work. Their contact centre is a positive, high-energy environment where collaboration, performance, and culture go hand in hand.
Following a period of growth and transformation, they’re now seeking a people-focused team leader to build engagement, develop talent, and help take the centre to the next level.
About the Role:
As a Contact Centre Team Leader, you’ll lead a team of consultants delivering exceptional service and sales outcomes. This is a hands-on leadership role where you’ll balance people, performance, and process while driving a strong, supportive culture.
Your responsibilities will include:
- Leading, coaching, and developing a team to achieve service and sales targets
- Managing performance, KPIs, and customer outcomes
- Supporting escalations and ensuring high-quality customer interactions
- Identifying process improvements and driving efficiencies
- Partnering with peers and leaders to strengthen engagement and results
Work style: Hybrid (1 day WFH)
Requirement: Team leading experience in a contact centre mandatory. Sales background preffered, to support the internal sales and service environment
About You:
You’re an experienced contact centre leader who thrives in fast-paced environments and knows how to motivate teams through change.
- Proven experience leading teams in a contact centre
- Strong coaching and mentoring capability
- Confidence managing performance metrics, operations, and customer outcomes
- A collaborative leadership style that builds engagement and accountability
- Insurance or financial services experience (highly regarded)
- Salary up to $100,000 + Super + descretionary bonus
- Supportive, people-first culture that celebrates success
- Ongoing development and genuine career progression
- A leadership team that values fresh ideas, teamwork, and fun
- Modern contact centre based on the beautiful Sunshine Coast
For any questions, contact Stephanie at Stephanie@smaart.com.au
