Are you a customer focused professional who enjoys a balance of inbound sales, service and administration? This is an exciting opportunity to join a well established business within the home comfort industry, based in Port Melbourne, supporting customers and the sales team across a range of leading products.
The Role:
This position offers a 50/50 split between inbound enquiries and sales administration, with a strong focus on processing quotes and providing accurate product information.
- Managing general product enquiries from stores, developers and customers
- Handling inbound calls and providing clear, accurate information
- Responding to enquiries via the internal sales inbox
- Assisting customers with product selection using website information and selection guides
- Creating and generating sales quotes
- Processing quotations line by line with high attention to detail
- Updating and maintaining CRM or SAP systems
About You:
You thrive in fast paced environments where no two days are the same, and enjoy the variety of balancing inbound enquiries, sales administration and customer support. With a background in customer service, phone based support, sales administration, and/or exposure to contracts administration (highly regarded), you are confident prioritising competing tasks, adapting to change and working efficiently under pressure while maintaining accuracy and delivering exceptional service.
- A strong customer centric mindset
- Confidence handling inbound phone and email enquiries
- Excellent computer skills
- Experience using CRM or SAP systems (preferred)
- $70,000 to $80,000 + Super
- Monday to Friday hours with flexibility, typically 8am to 4pm or 9am to 5pm
- Stable, supportive office based environment
- Comprehensive training and ongoing support
