As a Customer Support Specialist, you will provide tailored support via phone, email, and live chat, assisting both clients and support workers with navigating and using the online platform.
What’s in it for you?
- Full-time, permanent position
- Competitive salary of $70,000 + super
- Sydney CBD location
- Hybrid working model – work from home up to 3 days per week, Monday and Thursday in office
- Monday to Friday role, operating between 7am–7pm with most shifts between 9am-6pm
- Be part of a collaborative and supportive team with ongoing career development
- Access to an EAP, plus additional 4 days of flexi-leave, corporate discounts, and a Reward and Recognition program
- Start date of 24th February
In this role, you will deliver high-quality, end-to-end customer service across phone, email, and live chat. You’ll provide information, advice, guidance, and support to our community, helping users achieve their goals through the platform. With a strong focus on problem-solving and continuous improvement, you’ll assist service users and support workers with their enquiries while meeting individual and team KPIs.
Key Responsibilities:
- Handle phone calls, email and live chat enquiries, delivering a high standard of customer service
- Educate customers on how to use the platform, payment processes and provide basic technical support
- Liaise with internal and external stakeholders
- Work towards achievable individual and team KPIs
- Assist with additional administrative duties and tasks on an ad hoc basis
- Previous experience in a contact centre or heavily phone-based role
- Demonstrates patience and empathy, with a genuine desire to support customers
- Tech-savvy, with the ability to learn new systems quickly and assist less tech-confident customers
- Strong verbal and written communication skills
- Full Australian working rights (Student Visas and Working Holiday Visas will not be considered)
If you are ready for a fresh challenge for 2026 then APPLY NOW! If you have further questions. email Emma @ SMAART Recruitment on emmas@smaart.com.au!
