About the Role:
This is a fantastic opportunity for an experienced Customer Service Team Leader to step into a role where you can genuinely make an impact. Based in Sydney with a hybrid working model, you’ll lead a team responsible for delivering a high-quality, personalised customer experience, while also helping to shape and improve how support is delivered.
Reporting to the Customer Support Manager, you’ll take ownership of team performance, coaching and development, and day-to-day operations. This is a hands-on leadership role suited to someone who enjoys being close to their team, solving problems, and driving continuous improvement in a fast-paced environment.
What You’ll Be Doing
You’ll lead from the front, ensuring your team delivers exceptional service while meeting key performance targets. You’ll also play a key role in improving processes and strengthening the overall customer experience.
- Lead, coach and develop a team to achieve KPIs and service excellence
- Manage escalations and support complex customer and provider queries
- Identify improvements to processes, systems, and customer experience
You’re a confident and people-focused leader who thrives in a customer service environment. You bring a strong balance of empathy and performance focus, and you’re comfortable managing competing priorities.
- Proven experience leading a customer service or support team
- Strong communication skills with the ability to influence and motivate
- Solutions-focused with strong organisational and problem-solving ability
You’ll be joining a supportive, collaborative environment where your leadership is valued and your growth is encouraged. This is a role where you can build your career while making a meaningful impact.
- Hybrid working model (2 days in office) supporting work-life balance
- Ongoing training and career development opportunities
- Lucrative salary of $95K + Super
- Sydney CBD Location
- Wellbeing support including Employee Assistance Program
