As a Customer Service Sales Specialist, you will play a pivotal role in onboarding new customers and maximising revenue for the business through in-depth, consultative conversations with warm inbound leads.
What’s in it for you?
- Full-time, permanent position
- Competitive salary of $72,500 + super + commission ($6,000–$10,000 per quarter)
- Brisbane CBD location (Tuesday/Wednesday in office)
- Hybrid working model – work from home up to 3 days per week
- Monday to Friday role, operating between 8:30am–5:00pm
- Be part of a collaborative and supportive team with ongoing career development
- Access to an EAP, plus an additional 4 days of flexi-leave, corporate discounts, and a reward and recognition program
- May 2026 start dates
About the Role
In this role, you will support customers enquiring about products and services through a combination of warm inbound and outbound calls. You will build and manage a busy pipeline, guiding new customers through the service, scheduling follow-up calls, and arranging onboarding consultations for eligible customers.
As the first point of contact for new customers, you will represent the face of the business and ensure a smooth onboarding experience. You will work towards achievable targets, demonstrating a strong drive to succeed while always keeping the customer’s best interests at the forefront.
Key Responsibilities:
- Handle inbound and outbound calls from new customers and their representatives, qualifying their eligibility for the service
- Actively follow up with new and existing leads with the aim of converting suitable customers
- Complete detailed call notes and collect customer documentation
- Educate customers on products and onboarding processes, and provide basic technical support
- Liaise with internal and external stakeholders
- Work towards achievable individual and team KPIs
- Assist with additional administrative duties on an ad hoc basis
- Experience in travel, retail, sales, onboarding or customer service/retention
- Demonstrates patience and empathy, with a genuine desire to support customers
- Driven to succeed individually while working collaboratively within a team, always keeping customers at the forefront
- Tech-savvy, with the ability to learn new systems quickly and support less tech-confident customers
- Strong interpersonal and communication skills, with the ability to engage a diverse range of customers
- Proven ability to build rapport and establish trust from the outset
- Full Australian working rights (student visas and working holiday visas will not be considered)
For further information, please contact Georgina at SMAART Recruitment via email at georgina@smaart.com.au or on 0431 293 145.
