We are looking for a driven graduate or customer service consultant to join their supportive and ambitious team, and step into the booming world of SaaS. This is your opportunity to join a global leader in Contractor Management Software and build a long-term career in software consulting and sales.
After a fully paid, world-class training program, you'll join the Sydney team as a Consultant/Associate, delivering exceptional service to clients while developing your technical, business development, and client relationship skills.
Key Responsibilities:
- Proactively service and support contractor and supplier clients
- Deliver software training via phone, video, and in-person
- Manage inbound enquiries, troubleshoot issues, and provide solutions
- Handle account management functions, including invoicing and collections
- Participate in marketing and sales initiatives
- Analyse processes and suggest continuous improvement opportunities
What we're looking for:
- Bachelor's degree from an accredited university (or equivalent experience)
- 0-5 years' experience in customer service, call centre, or sales
- Strong written and verbal communication and presentation skills
- Excellent problem-solving and analytical abilities
- Proficient in MS Office and email applications
- Energetic, proactive, and eager to build a career in SaaS and Business Development
- Due to growth across the APAC region, Tagalog or Filipino language skills will be highly regarded for one of these roles (not essential to apply). If applicable, please include this on your CV.
- $90,000 + Super + Bonus
- 6-8 week paid training program in US Head Quarters
- Central Sydney CBD office near public transport
- Hybrid working, WFH Mondays & Fridays
- Defined career growth pathway, from Customer Service to Business Development & Software Sales
- Ongoing mentoring, networking events, and global team-building
- Work with a strong customer base of global brands and Fortune 500 companies
- International travel and additional health and wealth benefits
- ASAP start date
* Must be a Permanent Resident or Citizen of Australia
** Due to high volume of applicants, only shortlisted individuals will be contacted
