SMAART has partnered with a fast-growing, tech-forward non-bank automotive finance provider on a mission to put more Australians in the driver’s seat through smart novated leasing solutions. The company offers an inclusive, flexible workplace where people are encouraged to learn, take initiative, and grow their careers within a collaborative, high-performing team.
As a Customer Service Officer, your role will be predominantly administration-based, with some phone-based customer interaction. You'll need to be confident communicating with customers and comfortable working in a fast-paced environment across multiple systems.
Key responsibilities include:
- Liaising with customers and internal teams via phone and email.
- Managing high-volume administrative tasks, including preparing payout letters, account statements, processing payment allocations and completing account checks.
- Handling customer complaints and de-escalating issues in a professional and timely manner.
To succeed in this role, you'll bring previous customer service and administration experience, along with the ability to thrive in a fast-paced environment. Key skills and experience include:
- Experience working across multiple systems and CRM platforms.
- The ability to learn quickly and adapt to changing priorities.
- Strong attention to detail in a highly administrative role.
- Experience handling customer complaints (desirable).
- Previous experience within the financial services sector (highly desirable).
- A positive attitude and willingness to embrace change.
- We are recruiting for a permanent position and a 12-month term role both are - Full time | 8:30am – 5:00pm
- Monday to Friday | 2-4 weeks mandatory in-office training followed by hybrid model (3 days in office, 2 days WFH)
- Salary of $80,000-$93,000 inclusive of Super.
- Office located in Sydney CBD
- Start Date: ASAP, notice periods can be accommodated
