Join a well-established non-profit insurance organisation serving members in essential public service roles. We are seeking enthusiastic, compassionate Customer Service professionals to provide outstanding support to valued members when they need assistance.
About the Role:
You'll be the friendly voice on the other end of the line, providing expert guidance on private health insurance and be the heart of member experience. You will ensure that their needs are met with care and efficiency, handling a range of inquiries, managing membership changes, and playing a crucial role in delivering exceptional service. You'll join a team dedicated to achieving excellence through a strong sense of community. Collaboration and teamwork are at the core of the organisational culture, and your personal growth is deeply valued.
What’s in it for you?
- Full-time | Permanent opportunity
- Competitive base salary of $71,318 + super
- Career growth and development opportunities
- No weekends! Rotating roster: Monday - Friday between 8 am and 6 pm
- Convenient CBD location – close to public transport too!
- A company that values work-life balance, offering a monthly RDO to help you rest, recharge, and maintain flexibility in your schedule.
- Work in a supportive and dynamic team within a modern office space
- You will also have access to additional benefits such as an attractive health insurance subsidy, subsidised uniform, superannuation salary sacrificing, motor vehicle leasing and varied health & wellbeing initiatives.
- Previous customer service experience (contact centre preferred)
- Excellent communication and interpersonal skills both verbal and written
- Strong problem-solving and time management abilities
- Ability to adapt quickly to change and go with the flow
- High attention to detail and someone with strong business acumen.
- A proactive, go-getter with positive attitude and someone who naturally aligns with the company culture and ways of working
- Ultimately, we want people who are committed to owning the member experience
Interviews will commence immediately for an imminent start date.
