Customer Service Consultant

We are excited to be recruiting a Customer Service Consultant for a member-focused bank with a welcoming, family-oriented culture. Located in the heart of Melbourne’s CBD, you will be joining a diverse and innovative company who have strong company values and promote from within.

What’s in it for you?

• Full time permanent position
• Attractive salary of  $73’105 inc super
• CBD location  with great access to public transport links
• Monday-Friday, 8am-6pm, rotating roster.  No weekend or evenings!
• Hybrid working,  3 days from office and 2 days WFH
• Dedicated training program (1-2 months fully office based)
• Opportunity for growth and progression,  they promote from within!
• Additional 5 days flex leave
• Reward and recognition program  plus  the ability to purchase additional leave

About the role?

We are looking for a dedicated Customer Service Consultant who will provide exceptional service to members through various channels, including phone, email and online webchat.  This role combines customer service and soft sales, focusing on responding to inquiries, processing banking requests, and promoting products and services to deliver an enhanced experience for members.

About you?

• 1 year experience in banking or financial services in a phone-based customer service role
• Have a genuine passion for customer service and building a rapport
• Be tech savvy with the ability to pick up new systems with ease
• Have the ability to learn and retain detailed product information, previous banking experience is desirable
• RG416 is highly desirable however is not a requirement (can be completed during training)

If you have a strong work ethic, thrive in a customer focused environment and are seeking a role with a great work life balance, then APPLY NOW or email/call Georgina @ SMAART Recruitment on georgina@smaart.com.au/0431293145 if you have further questions.