As they continue to grow, they are looking for an experienced Collections Officer to join their North Sydney (2060) office.
You’ll manage a portfolio of overdue accounts, working with customers to understand their circumstances, negotiate payment solutions, and achieve positive recovery outcomes while ensuring all activities are compliant and every customer interaction is handled with professionalism, empathy, and care.
What you’ll be doing
- Manage a portfolio of overdue accounts and conduct inbound/outbound collections activity
- Negotiate payment arrangements and work with customers experiencing hardship
- Maintain accurate records, case notes, and documentation
- Follow compliance requirements, workflows, and quality standards
- Work towards KPIs including contact volumes, promise-to-pay conversions, and debt resolution outcomes
- Contribute to process improvements and maintain high-quality customer service standards
- Full-time permanent position
- $80,000 + Super
- Monday – Friday, 8:30am-5:00pm
- North Sydney office (2060) with hybrid work post induction (Thursdays WFH)
- Supportive, close-knit team with ongoing career development opportunities
- Previous experience in debt collections, credit control, customer service, call centres, or financial services
- Strong communication, negotiation, and conflict resolution skills
- Experience working towards KPIs and performance targets
- Strong attention to detail, organisation, and time management skills
- A professional, resilient, and empathetic approach when handling challenging conversations
- Confidence learning new systems, processes, and regulatory requirements
APPLY NOW, or for a confidential discussion, contact Sonja at SMAART Recruitment on 03 8637 4401.
