What’s in it for you
- Fully remote position
- Flexible working hours to support work-life balance
- $70,000 + Super, with flexibility depending on experience
- Supportive and down-to-earth team culture
- Annual team incentive trips – last year the team headed to Bali!
- Long-term career growth opportunities within financial services
- Full training and ongoing support provided
As the Client Care Administrator, you’ll play a crucial role within the business, supporting clients once their home loans have settled.
Working within a supportive team environment, you’ll be responsible for managing client requests, processing redraw requests, responding to enquiries and ensuring all administrative tasks are completed accurately and efficiently.
The role is predominantly email and task-management based, requiring strong attention to detail, confidence using systems and the ability to manage multiple priorities throughout the day.
You’ll also assist with general administrative support, inbox management and maintaining a high level of client care across all interactions.
Key Requirements
- A ‘no job is too big or small’ work ethic
- Customer service and administration experience is advantageous
- Previous experience in the finance industry is looked upon favourably
- Computer skills, proficiency in Microsoft Office, Gmail and Outlook
- Strong written and verbal communication skills
- High attention to detail and strong organisational skills
- CRM experience preferred, particularly Hubspot
- A sense of humour and good attitude is a must!
To be considered, please submit your resume by clicking the APPLY button.
For any specific questions, please contact Lauren at SMAART Recruitment at laurenc@smaart.com.au
