Are you an experienced Senior Claims Assessor ready to step into a leadership role, or an established Team Leader looking for the opportunity to influence, develop and make an impact?
This is a fantastic opportunity to join a growing insurance business that is investing in its people, processes and technology. As part of an evolving claims function, you'll play a key role in supporting a high-performing team, improving ways of working and delivering exceptional claims outcomes.
Working within a collaborative and supportive environment, you will have the opportunity to combine your technical claims expertise with coaching, mentoring and leadership responsibilities.
Your Impact:
Reporting into Claims Leadership, this role is responsible for supporting the delivery of quality claims outcomes while helping to build capability across the team.
You will manage your own portfolio of complex Personal Accident claims, provide technical support to Assessors, and contribute to a culture focused on consistency, accountability and continuous improvement.
This role will suit someone who enjoys being hands-on with claims while also having a passion for developing others and improving the way a claims team operates.
- Oversee a portfolio of complex Personal Accident and Accident & Health claims
- Provide technical guidance and support on complex claim decisions
- Mentor and coach Claims Assessors to build confidence and capability
- Support day-to-day workflow management and prioritisation
- Complete quality reviews and promote strong claims practices
- Assist with training, onboarding and knowledge sharing
- Identify opportunities to streamline processes and improve efficiencies
- Support governance, compliance and reporting requirements
- Build trusted relationships with brokers, customers and internal stakeholders
- 4+ years’ experience across Personal Accident, Accident & Sickness, Injury or Health Claims
- Strong technical claims knowledge and assessment capability
- Experience supporting, coaching or leading team members
- Confidence managing complex claims and making sound decisions
- Strong communication and relationship-building skills
- A continuous improvement mindset with the ability to adapt in a changing environment
- Salary of up to 125K + Super
- Sydney CBD location
- Opportunity to step into a leadership-focused role
- Work within a growing and evolving claims environment
- Be part of technology and process transformation initiatives
- Supportive team culture with strong collaboration
- Team events, celebrations and social initiatives
This is an opportunity for a claims professional who wants more than just managing files. If you're looking to influence outcomes, support others and be part of a business shaping the future of claims, this could be the next move for you. For any specific questions, please contact Stephanie on stephanie@smaart.com.au
