Call Centre Operator Role
A Call Centre Operator is responsible for handling inbound and/or outbound calls to assist customers, resolve queries, provide information or promote products and services, while delivering a high standard of service and support.
Key Responsibilities
- Answer incoming calls and respond to customer enquiries
- Make outbound calls to follow up, survey or promote services
- Provide accurate information and resolve customer issues
- Log call details and update customer records in systems
- Escalate complex queries to the appropriate team or supervisor
- Meet call handling, quality and service targets
- Follow scripts, procedures and compliance guidelines
Qualifications and Skills
- Experience in a call centre or customer service role preferred
- Clear and professional phone manner and communication skills
- Good problem-solving abilities and attention to detail
- Comfortable using computer systems and call centre software
- Ability to multitask and manage high call volumes
- Reliable and punctual with strong time management
- Customer-focused with a positive and helpful attitude
Key Attributes of a Successful Call Centre Operator
- Friendly, patient and empathetic communicator
- Calm under pressure and resilient in a fast-paced environment
- Quick learner and adaptable to different call scenarios
- Detail-oriented with strong follow-through
- Team player with a cooperative and flexible mindset
- Motivated by helping people and resolving issues
- Consistent and dependable in meeting performance targets
We are a sales recruitment agency that your organisation can rely on to find full time or temporary sales staff.
Get in touch with SMAART Recruitment by filling out our quote form below, visiting our Contact page, or speaking with a friendly staff member by calling us today on 1300 762 278.
