2020/21 CONTACT CENTRE BEST PRACTICE REPORT
WEBINAR: 10am thursday 29th October 2020
CREATING TRUST IN DISCONNECTED WORKPLACES
WEBINAR: 11am thursday 13th august 2020
With “Fragmentation”, “Isolation” and “Siloed Working” becoming the new common terms within our organisations, it’s never been more relevant and essential to know how to create connection within our teams than now.
Join us as Leanne Robinson and Daniel Panozzo from Aspen Solutions explore these concepts, address the concerns you are currently facing and provide information so you can start creating greater trust and connection into your organisations.
To register, clickhere
keeping it casual
WEBINAR: 11am 2nd july 2020
To register for this important webinar just click here
the power of perceptive interviewing
WEBINAR: 11am 10th June 2020
If you’re hiring staff there are at least two stats you should take notice of:
1. More than 50% of people admit to lying or misrepresenting themselves during the job application process
2. The cost of a bad hire can range from 30% to 150% of their annual salary
There are many factors involved in making wise hiring decisions. Technology and screening tools can be very helpful, however the information obtained from person to person interviews is a key method of gathering the information used to make decisions. With this is mind, it is critical that interviewers are sufficiently equipped to conduct effective interviews and know how to reduce the risk of getting it wrong.
In this 60 minute online seminar, Truth Maven and Master of Perceptive Interviewing®, Elly Johnson, will explore some of the factors in building confidence and becoming a Perceptive Interviewer.
You will learn:
9 barriers to effective interviewing
Why we fail to notice lies until it’s too late
3 ways to encourage more truth in an interview
How to read behaviour with a multi-channel approach
The golden rule for making better hiring decisions
Myths and tips about spotting lies and how to apply this awareness
About the Speaker:
With an expansive background that includes law enforcement, leadership and business management, Elly developed specialist knowledge of human behaviour and techniques to influence for truth and spot deception in high stake settings. Elly shares her knowledge through a unique series of programs designed to help professionals involved in conducting interviews to be better equipped to come out with truthful and useful information and make more informed decisions.
To register your attendance please click here
For more information please contact Stephanie Freeman on 03 8637 4444 or email firstname.lastname@example.org