Customer Support Specialist

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Customer Support Specialist

Job title: Customer Support Specialist
Contract type: Permanent
Industry: Customer Service - Call Centre
Job expiry: 2021-10-06
Reference: 33198691

Job description

What’s in it for you?
  • $50 -55k + Super
  • Monday – Friday
  • Flexible working arrangements
  • CBD location - Close to public transport
  • Join a growing business
  • Inclusive a friendly team culture
The role

An exciting opportunity has arisen to join an accounting software business in their Customer Service team. The Customer Service Officer is the first response for all incoming and enquiries via a range of channels including telephone (inbound and outbound), email and online.
This business keeps the customer at the heart of what they do, they are passionate about simplifying small business accounting. They are always looking for new ways to give small business owners back the gift of time by making accounting straightforward, so business owners can spend more time doing what they love and less time on the books.

Once you are in the role, you will be responsible for:
  • Managing all inbound enquiries from small business owners
  • Providing solutions to their Small Businesses needs
  • Uphold strong customer service and product support
  • maintaining a high level of administration support
What you need to be successful
  • Minimum 3 years as retention/customer service representative
  • Ability to ensure excellent customer experience
  • Outstanding customer service with a friendly, problem-solving attitude
  • Excellent verbal & written communication and negotiation skills
  • An ability to determine customer needs and align product solutions to retain the customer
  • Experience with MS Office and CRM software
  • Strong work ethic and professional presentation
If this role sounds like the one for you please follow the links to APPLY. For more information contact Farra at SMAART Recruitment on (08) 8232 6008.
Please note only short-listed candidates will be contacted. APPLY FOR THIS JOB