Customer Service Consultant

< Return

Customer Service Consultant

Job title: Customer Service Consultant
Contract type: Permanent
Industry: Customer Service - Call Centre Call Centre Recruitment Call Centre & Customer Service
Job start date: ASAP
Job duration: Full Time - Perm
Job expiry: 2021-12-09
Reference: 3355499
Contact name: Ishmael
Contact email:

Job description

We are proud to partner with a market leader within the utilities space. These guys have offices based in Melbourne, Sydney and Adelaide. Their HQ is in Hawthorn East which is where your new role will be based. 

Due to growth, we are looking for a Customer Service Consultant to join their customer service team. Your new team are fun, supportive and welcoming. They won't be afraid to give you a hand if you need one. 

When you join the business, you will be given all the tools and training you need to succeed. You will have the opportunity to buddy up with another colleague who will show you the ropes. 

This role is permanent full time and is paying a salary of $55K + Super. We are looking for people to join right away so apply now! 

The role

You will handle incoming phone calls and some emails from customers. The phone calls are generally enquiries surrounding customers accounts and any changes. 

Your key focus is providing a great experience to customers and having quality conversations. There aren't ridiculous KPI's or metrics, we just want you to put customers first and do your best!

A full 4 weeks of training is provided based in the office with WFH options after this. The hours of work in this role are 8-5, 9-6 or 10-7. Work from home options are available for later shift times. 

The team

These guys are different to your usual contact centre. They get that every call is different, so you're not monitored by average handling times or KPI's, they just ask that you do your best for every customer! 

Key requirements 
  • First and foremost we are looking for people who have a good attitude! 
  • Previous experience working within a customer service focused role 
  • You're an effective communicator and you love to help people 
  • You are eager to learn and keen to grow within a business. 
If this sounds like you then click APPLY now! For more information, you can contact Ishmael Salim from SMAART Recruitment on 04 168 66978.

** Please note due to the high number of applicants expected, only shortlisted candidates will be contacted ** APPLY FOR THIS JOB