Customer Care Specialist

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Customer Care Specialist

Job title: Customer Care Specialist
Industry: Customer Service - Call Centre
Job expiry: 2020-11-10
Reference: 3176828
Contact name: Matthew Dew

Job description

Are you an experienced Customer Service professional looking to leap into leadership?

Work in a role with so much scope and opportunity to learn multiple facets of running a business?

Are you looking for an ongoing opportunity where you can utilise your exceptional communication skills and drive service delivery at the highest level?

Want to go to work every day and work as part of one big family and have fun while you do it?

Work in a comfortable, city fringe, modern office with tons of natural light and an open plan?


The role and company

This role will see you undertake a variety of customer-centric but also HR admin and sales tasks. Mix up your day with inbound phone calls and non-phone related tasks and responsibilities.
  
Working within a small team you will be responsible for answering inbound phone calls with customer queries, Scheduling orders/deliveries and Liaising with tradespeople to coordinate services. This role also has the scope to learn other parts of the business including HR admin, sales and account management so such a great opportunity for someone who wants to learn it all and grow!
  
Reporting to your team leader, you will possess exemplary organisational skills, display high attention to detail, have a customer-first focus and present excellent personal presentation and interpersonal skills. 

This is a family business that has been around for decades and continues to go from strength to strength on the back of it’s uncompromising focus of good old-fashioned customer service.
  

What do we need from you?
  • To be successful you will have proven Customer Service skills and are driven by putting the customer first and upholding a service promise.
  • Strong leadership capability and desire is a must
  • You are someone who isn't afraid of getting their hands dirty with a "get it done" attitude and LOVES to learn
  • You have lots of ambition to grow and stretch yourself to build your career and don't just want to sit still
  • You will have exceptional communication skills with both written and verbal and can display a proven ability to multitask.
  • You possess strong problem-solving skills and nothing is impossible, this is a company that always say YES to their customer and find a way!  
  
This is a city fringe-based role working 8:00am to 5:00pm and ideally suited to an experienced Customer Service professional ready to take the next step toward a leadership position or learn new skills in a business with lots of variety.
  
If this sounds like the team for you, APPLY NOW with your cover letter explaining why this is the role for you.

Interviews will commence immediately!

For any questions about the position or a confidential conversation call Matthew Dew on (08) 8232 6008.
  
Please note, due to the volume of applications at this time only short-listed applicants will be contacted. APPLY FOR THIS JOB