Customer Care Consultant

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Customer Care Consultant

Job title: Customer Care Consultant
Location: Adelaide​
Industry: Customer Service - Call Centre
Job expiry: 11 Jun
Reference: 3104545
Contact name: Lauren May
Contact email: laurenm@smaart.com.au

Job description

Due to the nature of these roles, you must currently have or be willing to obtain a Working with Children Check AND a Disability Employment Services Check.

If you don't have one, we will pay for the clearances for the successful applicants!


What’s in it for you?

Are you looking for a full-time customer service role with the ability to stay safe and work from home during this period?
  
Do you want to work for a company that genuinely cares for their customers and know that when you go home at night you have made a difference in your work day?
  
Would you like to work in a team environment full of like-minded individuals where no one is for themselves and everyone works together towards a common goal?
  
What about a role working for a local SA success story with endless growth opportunities and constant training and development?
  
Does this sound like what you’ve been looking for? Then read on…
 

Key requirements 
First and foremost, we are looking for people who genuinely are driven by having meaningful conversations and helping people in their time of need.
  • Previous experience working within a customer service focussed role is essential and Contact Centre experience is advantageous
  • Resilience will be key to your success along with your ability to exercise empathy and walk a mile in your customers’ shoes.
  • You must be an effective communicator both verbally and also written and pride yourself on your active listening skills.  
  • Adept in learning new systems and technologies, using dual monitors, and have an attitude towards learning and constant improvement.

The role
Working as part of a larger team, you will be on the phones having real conversations with clients in aged care and disability services. These calls are all inbound and EVERY call is different so if you like variety then this job is for you.

This organisation that has grown from to more than 350 employees in less than 5 years and isn’t showing any signs of slowing down so if you’re looking for a stable place to start or continue your career then this could be for you.

As we said above, for now you will be working from the comfort and safety of your own home so it’s important that you have a quiet and uninterrupted place to do so free of distractions. All equipment however will be provided to you.

You will work Monday to Friday between 8:00am and 6:00pm with an allocated lunch break along with morning and afternoon tea breaks. Some weekend work may be required but not in the current situation.


The team
These guys are different from your usual contact centre. They get that every call is different, and it’s about having real conversations!
It’s an incredibly bonded team environment where everyone genuinely wants to help and be there for each other. Regular catch-ups either with your direct leader or group conferencing and video calls are an important part of this company’s DNA and even more so with everyone working from home.  

  
These roles are starting immediately and we will be conducting video interviews for these positions so don’t hesitate, to be considered for this position please submit your resume and a short cover letter outlining why you want this position!
For more information contact Lauren on 0468 374 711

Please note, due to a high number of applications only shortlisted candidates will be contacted APPLY FOR THIS JOB