Customer Care Agent

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Customer Care Agent

Job title: Customer Care Agent
Contract type: Permanent
Industry: Customer Service - Call Centre
Job expiry: 2021-11-04
Reference: 3337086
Contact name: Farra Jackson
Contact email: farra@smaart.com.au

Job description

‘’We are a business built on relationships… with people at its heart’’ – Business Value
  
What’s in it for you?
  • Work for a reputable business whose core value is doing right by their clients. Who takes responsibility for doing the right thing!
  • Work in an environment that is supportive and empowering and whose team environment and culture is inclusive and collaborative.
  • A Contact Centre role with no scripts and no AHT KPI’s, just great meaningful conversations.
  • A diverse role with inbound calls and general customer service but also get a bit technical and dive into some back-end claims work, handling the end-to-end journey of your client.
  • This role offers growth opportunities with constant training, where you are valued and encouraged to further your career.
If this sounds like what you’re after, then read on ….
  
The Role
  • This will be an inbound role only, no cold calls. Assisting landlords with their insurance queries or claims.
  • You will be having genuine and real conversations, will a sincere willingness to help and solve problems, doing right by your clients.
  • This is a fantastic opportunity to work for a company that offers all of the above, career development and genuinely cares for its employees and culture.
  • You’ll be provided thorough training, ensuring every ­­­Representative is well educated around product and system knowledge. Installing confidence and belief that they can handle any query and deliver outcomes.
  • You will be working full time across a Monday to Friday roster between 8.30 am and 5.00 pm.
NO Weekends… how fantastic!
  
The Team
  • These guys are a fun-filled team, who offer genuine friendship and are super inclusive.
  • You would be part of a humble Contact Centre where everyone will know your name, even the CEO!
  • You will be invited to work events and social gatherings, as the business believes culture is equally important as a skillset.
  • The Team is people who just love people.
Key Requirements
  • Our main priority is being customer-centric, focusing on them and what they need.
  • Providing honest and clear communication in a timely manner and delivering end to end service.
  • This is an insurance position and at times you will be dealing with clients in moments of need so you will need to be able to display empathy and other supportive emotions and guidance.
  • You will have thorough attention to detail and being meticulously organised will be critical to your success ensuring all follow-up is actioned.
  • The ability to listen and educate as well as communicate effectively across all levels both written and verbal.
  • Professional phone manner which reflects a calm and controlled tone, whilst resolving problems in a timely manner and being able to think outside of the square at times.
  • Resilience is also going to be required as it is in most Contact Centre roles.  
Interviews will commence soon and the successful candidate will start in October 2021, so do not hesitate to apply for this role by submitting your resume and a cover letter on why you need this role!
  
This role is being managed by our Adelaide office so should you have any questions about this position for a confidential chat please call Farra at the Adelaide office on (08) 8232 6008. APPLY FOR THIS JOB