As a not-for-profit with a strong member-first ethos, this company offers a close-knit, supportive culture where every team member is valued. They provide ongoing training and development to ensure you have the tools, support, and opportunities to succeed.
About the role?
As a Team Leader, you will oversee the Member Services team specialising in medical and ancillary claims. You will manage the daily operations and performance of a small team of 6–8, including leading, coaching, and developing team members, managing workloads, overseeing claims processing and member enquiries, and ensuring all tasks are completed to meet targets and quality standards.
In this role, you will monitor queues, plan resources, manage escalations, and drive continuous improvement initiatives. Day-to-day, you will support your team, maintain strong stakeholder relationships, and foster a high-performance, member-focused culture.
About you?
- Proven experience in a leadership role within a contact centre environment
- Health insurance industry experience
- Claims processing knowledge, with ancillary and medical claims highly desirable
- Strong written and verbal communication skills, with the ability to build positive relationships
- Passionate about leading and inspiring a team to achieve success
- Full‑time, permanent role – start ASAP
- Attractive salary: $105k–$110k inc super
- Surrey Hills location – 4 minutes’ walk from the train station or free street parking
- Monday–Friday rostering between 8.30am–6pm — no weekend or evening work!
- Hybrid working: 3 days in the office, 2 days from home
- Discounted private health insurance
- Access to a great Employee Assistance Program
