We offer a permanent, Monday-to-Friday role, hybrid flexibility, $100,000 + super, and career advancement in a positive, growth-oriented culture.
What’s in it for you?
- Attractive salary package: $100,000 + super (negotiable for strong experience)
- Full-time, permanent leader position with clear pathways for promotion
- Office-based in Tullamarine + free onsite parking
- Hybrid: enjoy work-from-home Mondays and Fridays
- Structured induction and ongoing training—investing in your leadership development
- Company that champions internal mobility and skill growth
- Dynamic team culture—social events, team lunches, annual celebrations
As Team Leader, you’ll be responsible for the frontline management, coaching, and performance of a team of Key Account Consultants, supporting high-value trade and business clients. The role blends team supervision with active involvement in daily workflows and process improvement:
- Leading by example—provide staff with coaching, guidance, and support
- Oversee daily operations: performance monitoring, quality checks, real-time troubleshooting
- Inspire your team to build lasting client partnerships and meet KPIs
- Champion a collaborative, safety-focused, and high-performing culture
- Handle escalated customer queries and find solutions quickly
- Work hands-on with reporting, workflow optimisation, and staff training
- Liaise with management to deliver feedback and drive process improvements
Bring your leadership, energy, and dedication. To succeed, you’ll offer:
- Recent Team Leader or Supervisor experience in a call centre
- Demonstrated capacity to coach, motivate, and uplift team performance
- Hands-on problem-solving and ability to prioritise in a fast-paced setting
- Strong communication skills and a proven track record of client relationship management
- A proactive approach, with a focus on continuous improvement
- Advantageous: experience leading teams involved with high-value B2B products or complex solutions
- Own reliable transport—public transport is limited in Tullamarine
Ready to lead from the front and make your mark in a celebrated, growth-driven business? If you are ready for a dynamic, hands-on leadership role in a supportive, forward-thinking team, APPLY NOW or contact Anastasia @ SMAART Recruitment on anastasia@smaart.com.au / 0419 892 753.
