Senior Customer Service


Senior Customer Service

Contract Type:

Full Time

Location:

Brisbane - QLD

Industry:

Call Centre & Customer Service

Salary:

75000 - 75000

Reference #:

3950403

Contact Name:

Stephanie

Contact Email:

stephanie@smaart.com.au

Contact Phone:

Date Published:

04-Aug-2025

Job description

About the Role:

Based in Ashgrove (with on-site parking), you'll be the warm, welcoming face of a clinic helping clients face something deeply personal – hearing loss. It’s not always easy for them, so empathy and care are key.
Your days will be full and rewarding – from engaging with clients in the waiting room, setting appointments, checking eligibility for government-funded services, to supporting the clinician behind the scenes. You’ll even be part of event coordination, from educational seminars to client engagement evenings (with a little flex for the occasional after-hours event).
This is a busy, dynamic role where your energy, organisation, and emotional intelligence will shine. A day would involve: 
  • Light sales support as part of a wider clinic journey
  • Assisting with event planning and education sessions
  • Engaging clients in the waiting room – make them a coffee, have a chat!
  • Using Microsoft Office and clinic systems (training provided)
  • Staying adaptable – no two days will be the same!
About You: 

You’re bright, bubbly, and unflappable – the kind of person people naturally enjoy being around. You bring a warm, empathetic approach, especially when supporting those who may feel uneasy or vulnerable. Behind the scenes, you thrive on admin tasks and keeping things running smoothly, with confidence using Microsoft Office and learning new systems. You're comfortable talking about products and may have some sales experience or a natural flair for it. You enjoy a challenge, aren’t afraid to roll up your sleeves, and bring previous experience from allied health, audiology, optical (like OPSM), physio, or similar environments.

What’s in it for you:
  • $75K + Super + Performance Bonus
  • Monday to Friday, 9:00am–5:30pm
  • Onsite parking
  • Comprehensive onboarding – one week in clinic + weekly training days
  • Supportive team
  • Some sporadic travel to Gold Coast for events
  • The chance to genuinely make a difference in people’s lives
Sound like you?
If you're the kind of person who keeps the room smiling, thrives in a fast-paced environment, and genuinely cares for others, we’d love to hear from you.
Apply now or get in touch to learn more – this is a role where your sparkle and compassion will truly shine. For any specific questions, please contact Stephanie on stephanie@smaart.com.au 
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