If you're an experienced administrator or customer service professional looking to make a meaningful impact in the public sector, we want to hear from you.
Why TAFE SA?
Recognised as Training Provider of the Year at the 2021, 2022, and 2024 SA Training Awards, TAFE SA is committed to delivering quality education and skills training across metropolitan and regional South Australia.
By joining TAFE SA, you’ll be part of a diverse, inclusive organisation focused on delivering job-ready outcomes for students.
The Role
As a Support Coordinator at TAFE SA, you’ll play a key role in delivering student-centred services while also supporting team operations and mentoring frontline staff. Key responsibilities include:
- Provide accurate, timely, and student-focused customer service, resolving complex enquiries and escalating when needed
- Supervise and assist support officers, including mentoring and coaching
- Assist Team Leaders with workforce planning and resource coordination
- Promote a culture of continuous improvement across service delivery
- Ensure the effective implementation and ongoing review of policies, procedures, and systems
- Perform complex administrative functions to support core business operations
- Maintain accurate and compliant records, ensuring data security and integrity
What’s on Offer
- ASO3 salary ($67,000 - $72,000 per annum) + Super
- Permanent, temporary & casual opportunities available
- Full-time and part-time hours
- Opportunities across departments: Student Experience, Customer Support, Admin, Community Engagement
- Roles across metro and regional SA
- A supportive, inclusive, student-first culture
- Opportunity to work for the South Australian public service with an experienced leadership team
- A current Working with Children Check(or willingness to obtain) prior to employment
- Intrastate and interstate travel may be required
- Willingness to participate in TAFE SA’s Performance Development Program, supporting your ongoing growth and success.
- You may also be involved in promotional and engagement events such as expos, career days, field days, and school tours, helping showcase TAFE SA to future students and the community.
- Eligibility to work in Australia
Inclusion and Flexibility Statement
At TAFE SA, we ensure our workplaces are safe, inclusive, supportive, and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+, and people living with disability.
TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.
