This forward-thinking company is transforming the way businesses and individuals manage their insurance payments, by offering flexible instalment solutions that make cash flow easier to manage and stress-free. By partnering with leading insurance brokers, they deliver smart, tech-driven financing options backed by exceptional customer service.
If you're looking for a company that truly values financial empowerment, client relationships, and innovative thinking, you'll feel right at home here.
The Role:
As a Customer Service Representative, you’ll be the first point of contact for customers with payment-related queries. You’ll take inbound calls, respond to emails, and provide supportive, solution-focused service to help clients stay on top of their accounts. Whether it’s explaining payment options, updating details, or working through overdue accounts in a respectful and empathetic way — your goal is to make every interaction a positive one.
You’ll be part of a warm, energetic team that works together to solve problems, support customers, and deliver exceptional service.
What’s In It For You?
- Full-time, permanent role – Monday to Friday – get your weekends back!
- $60K - $67K + super, depending on experience.
- Supportive, team-driven culture with plenty of training and development opportunities.
- Prime CBD location with easy access to public transport.
- A fun, social workplace with Friday afternoon drinks, birthday leave, and regular team events.
- Join a growing company that genuinely values its people and puts customers first.
- You’re an excellent communicator – confident, clear, and compassionate.
- You enjoy helping others and turning challenges into solutions.
- You have strong time management skills and a great eye for detail.
- You love working in a team-oriented environment.
- Customer service experience is ideal (inbound, retail, or admin welcome); exposure to finance or payment plans is a bonus – but not essential!
For any further questions, contact Brigette at SMAART Recruitment on 08 8232 6008.
