The Role:
In this hands-on leadership position, you’ll guide a close-knit customer service team. Running regular check-ins, managing workflow and parter expectations, and acting as the link across broader business operations will all be part of your day. Coaching and mentoring your team will be central, fostering a culture where staff feel empowered, supported, and set up for success.
You’ll also act as the first point of contact for client escalations, so a calm, empathetic and solutions-focused approach is key. Collaboration will be critical as you work closely with senior stakeholders, while also identifying opportunities for process improvement and greater efficiency.
About You:
- A strong, empathetic leader who can motivate and inspire teams
- Skilled at stakeholder management and problem-solving
- Experience creating processes, training and measuring customer satisfaction
- Technically savvy (HubSpot, Zendesk, Intercon experience highly regarded)
- Background in beauty, skincare, e-commerce or retail an advantage
- Competitive salary of $95-105K + Super + 10% annual performance bonus
- Quarterly skincare allowance & generous staff product benefits
- Hybrid working (1 day from home per week) with parking available onsite
- Collaborative, social workplace with regular company events
- Ongoing training & development opportunities
- St Leonards location, close to public transport
Apply now or contact Stephanie at stephanie@smaart.com.au
