This is a primarily phone-based role, managing a high volume of inbound customer enquiries, while also providing administrative support through email inbox management and customer record maintenance.
This is an initial 3-month temporary contract with the potential for extension based on business needs and your performance.
Key Details
- 3-month temporary contract with the potential for extension. Please note as there is possibility for extension you must have full working rights.
- Full-time hours, Monday to Friday, 9:00am – 5:00pm
- $36.82 per hour + super (paid weekly)
- Brisbane CBD location with a hybrid working arrangement (3 days working from home, 2 days in the office). The team’s office days are Wednesday and Thursday.
- Immediate start available (Can be flexible to work with some notice periods)
- Manage a high volume of inbound phone calls and email enquiries from customers in a fast-paced contact centre environment.
- Provide clear, consultative support by guiding customers through processes with step-by-step instructions.
- Accurately update customer information and maintain CRM records.
- Assist customers with setting up their accounts (this is not a sales role).
- Respond to customer enquiries, provide updates and expected timeframes, and resolve complaints or escalations in a professional manner.
To be successful in this role, you will have:
- Previous experience in an office-based customer service role, ideally within a contact centre environment where you managed a high volume of phone enquiries.
- Excellent written and verbal communication skills.
- Strong attention to detail and accurate data entry skills.
- Confidence using multiple systems simultaneously, with the ability to quickly learn new technology.
- A positive, customer-focused approach and the ability to remain calm in a fast-paced environment.
