Customer Service Consultant


Customer Service Consultant

Contract Type:

Full Time

Location:

Melbourne - VIC

Industry:

Call Centre & Customer Service

Salary:

-

Reference #:

3951724

Contact Name:

Georgina Brown

Contact Email:

georgina@smaart.com.au

Contact Phone:

0431 293 145

Date Published:

15-Aug-2025

Job description

We are thrilled to be recruiting for Customer Service Consultants for a leading building materials supplier in Australia!

Based in  Tullamarine  with  FREE ONSITE PARKING, you’ll join a diverse and innovative company that values its employees and promotes from within.

What’s in it for you?
  • Full-time, permanent role
  • Start date:  Monday 15th September
  • Competitive salary  - $64,000 + super, Increasing to $66,000 + Super after 6 months. 
  • Tullamarine location  –  FREE PARKING ONSITE
  • Monday–Friday, rotating roster (8:00AM – 7:30PM)  –  NO WEEKENDS!
  • Hybrid work setup  – Work from home on  Mondays and Fridays
  • Comprehensive training program  (initial training fully office-based)
  • Career growth opportunities  – They actively promote from within!
  • Fantastic team culture  – Team lunches, yearly Christmas party, and more!
About the role.
As a Customer Service Consultant, you will play a crucial role in delivering exceptional service to customers, the majority of these customers will be representatives from small businesses or some correspondence will be with the general public. 

You’ll engage with clients via phone, email, and web chat, handling order processing, product enquiries, and issue resolution. The role requires strong attention to detail and the ability to navigate multiple systems effectively.

About you?
  • 1-2 years of call centre experience
  • Own transport required – Public transport options are limited
  • Passionate about customer service and relationship building
  • Tech-savvy with the ability to quickly learn new systems
Please note, to be considered this role you must have full working rights in Australia.  Candidates holding student visas or working holiday visas are unable to be considered.   

This is an exciting opportunity to join a  reputable company  that values its people and  fosters career growth.

If you have a strong work ethic, thrive in a customer focused environment and are seeking a role with a great work life balance, then  APPLY NOW  or  email/call  Georgina @ SMAART Recruitment on  georgina@smaart.com.au/0431293145  if you have further questions.
 
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