We’re on the lookout for empathetic, curious and solutions-focused individuals to join a growing financial services business as Customer Care Consultants. Whether you're passionate about delivering seamless customer experiences, enjoy problem-solving or simply thrive on supporting people in key moments – this could be your next move.
As a Customer Care Consultant, you’ll be the first point of contact for all customer enquiries, delivering a concierge-style experience across a wide range of loan-related requests. From helping with account updates to generating documents and following up on applications, you'll play a vital role in supporting customers through key financial decisions while ensuring accurate record keeping and strong communication across internal teams.
About you:
To succeed in this role, you’ll need to bring previous experience in a customer-facing environment, whether that’s a contact centre (highly regarded and will be preferenced as a candidate), retail, or hospitality along with a genuine ability to connect with people and provide clear, professional communication. Financial services experience is a bonus, and you’ll need to be comfortable in a structured, fast-paced setting with fixed hours and a hybrid work model.
A couple of extra things you should know:
- Full-time, permanent role | 8:30am – 5:00pm
- Monday to Friday | 2 weeks mandatory in-office training followed by hybrid model (3 days in office, 2 days WFH)
- Salary $75-80K Inclusive of Super + 5% annual performance bonus
- Sparkling new offices based on George Street, Sydney Location
- Start Date: You will need to be available to start on Monday 2nd September
- Birthday leave – take the day off to celebrate you
- Health & wellbeing leave for those ‘just need a break’ days
- Paid parental leave to support your family
- Option to purchase additional annual leave and many more!
***please note only shortlisted candidates will be contacted.
