Join one of Australia's largest and most recognised financial institutions in the heart of Adelaide's CBD. You'll be part of a collaborative, customer-first culture where every interaction counts. If you're passionate about helping others and making a real impact, this is your chance to be the voice of the brand, connecting customers with the right solutions and delivering an exceptional experience every time.
This is a 3-month temporary contract on a full-time rotating roster (Monday–Sunday) with penalty rates for weekends and overtime.
Why you'll love this opportunity:
- Competitive hourly rate $35 - $36 per hour + super, and penalties for overtime - rates up to $63.27 per hour.
- Know that you're making a real difference in a customers' financial well-being.
- Enjoy a fast-paced, supportive team environment where you'll learn and grow.
- Be part of a company that values collaboration, innovation, and a commitment to our communities.
- Contracted role with a genuine opportunity for extension based on performance and business needs.
- Be the friendly, helpful voice (or keyboard!) that guides customers through their banking journey.
- Confidently handle enquiries by providing accurate information and quick, effective resolutions via phone, email, and messaging.
- Use your excellent communication skills and empathy to build lasting relationships with customers.
- Educate and encourage customers to utilise self-service and digital channels, making their lives easier.
- Customer service minds that are passionate about helping people!
- Excellent communication skills (written and verbal).
- Strong computer literacy and the ability to navigate multiple systems
- Resilience and adaptability in a fast-paced environment.
- Previous contact centre or customer service experience is ideal, but not essential.
- Full working rights for the duration of the 3 month contract.
If you're motivated and customer-focused, apply now to be considered. Multiple roles available. Questions? Call us on 08 8232 6008.
** Interviews will be conducted ASAP! **
