Are you an experienced Claims professional looking for a role where you can take genuine ownership of your portfolio, join a great team and have clear opportunities to progress your insurance career?
We are partnering with a growing insurance organisation to recruit a Claims Specialist to join their Perth-based team.
This is a fantastic opportunity to join a close-knit, energetic team with big personalities and a genuinely positive culture. The team has welcomed a number of fresh faces and there is a strong focus on developing people internally, with future pathways into Senior Claims Specialist positions, emerging leadership opportunities and broader roles across the organisation.
The Role:
As a Claims Specialist, you will manage a portfolio of landlord and residential property insurance claims from lodgement through to settlement.
Your portfolio will predominantly cover landlord policies, contents, tenant damage and tenant default claims, with limited building claims. You will typically manage around 100 active claims, working closely with property managers, landlords, tenants and external service providers.
You will assess policy coverage, liability and quantum within your delegated authority, investigate claims, maintain accurate documentation and proactively manage each claim through to resolution. Just as importantly, you will be the key point of contact for your customers and stakeholders, keeping them informed and clearly explaining decisions throughout the claims process.
About You:
We are looking for someone with at least 1-2 years' experience managing claims within the insurance industry. Your experience could come from property, motor, contents, landlord, strata, travel or another general insurance claims environment.
You do not need to have direct Property Claims experience. If you understand the claims process, are confident managing a portfolio and have strong customer and stakeholder management skills, the team can support you in learning the specific product and policy knowledge.
You will be comfortable taking ownership of your claims, making decisions within delegated authority and balancing customer outcomes with policy and compliance requirements.
Strong communication, organisation and time management skills are important, but attitude and aptitude are equally valued. You will be someone who enjoys being part of a team and genuinely wants to continue developing their career within insurance.
What's On Offer:
- $80,000 + super
- Monday to Friday, 8:00am - 4:30pm
- Hybrid working with three days in the Perth CBD office and two days from home
- One-on-one training and buddying as you settle into the role
- Genuine progression opportunities into senior claims and leadership positions
Apply today for a confidential discussion. For any specific questions, please email stephanie@smaart.com.au
