This role will focus on maintaining and strengthening relationships with an existing client base, with an emphasis on customer relationship management and identifying opportunities to further develop business with current clients.
This is a fantastic opportunity to join a growing business, working in a small, supportive, and client-focused team environment.
Role Details:
The team is based in Keysborough, and this role focuses on managing existing accounts, nurturing client relationships, and identifying opportunities for future business growth. Customer satisfaction will be a key priority, and you'll engage with clients via email, phone, and in-person visits to maintain strong relationships. You will act as the primary point of contact for existing accounts, assisting with any queries they may have.
In addition, you’ll handle warm new business enquiries. This will involve discussing client needs and developing tailored proposals to suit their requirements. Other responsibilities include collaborating with internal teams, maintaining accurate customer records, and educating clients on new products.
What’s in it for you?
- Salary range of $75,000–$100,000 + Super depending on experience
- Free onsite parking
- Monday to Friday role, standard business hours (8:00 am – 4:00 pm)
- Reporting directly to the CEO, with support from a small and friendly team
- Opportunity to join a growing business with future career progression and development opportunities
- A minimum of 3 years’ experience in an account management role
- Proficiency in the Microsoft Office Suite
- Strong interpersonal, verbal, and written communication skills
- Excellent organisational skills, with the ability to manage multiple accounts simultaneously
- Confidence in conducting face-to-face client meetings, with occasional interstate travel for industry events. Please note that visiting clients at their workplace will be a key element in the role.
