Digital Account Manager Role
A Digital Account Manager is responsible for managing client relationships and delivering successful digital marketing campaigns. The role bridges client needs with internal teams to ensure results-driven strategies, performance and satisfaction.
Key Responsibilities
- Manage day-to-day communication and relationships with client
- Develop and oversee digital marketing strategies and campaigns
- Coordinate internal teams to deliver on client goals and deadlines
- Track campaign performance, prepare reports and present insights
- Identify upselling or growth opportunities within client accounts
- Ensure projects stay on brief on time and on budget
- Stay updated on digital trends, tools and client industries
Qualifications and Skills
- Experience in digital account management or agency environments
- Strong knowledge of digital marketing channels and tactics
- Excellent client service, communication and presentation skills
- Proficient in analytical tools, CRM and project management software
- Strong organisational and multitasking abilities
- Ability to translate technical information into client-friendly language
- Commercial mindset with a focus on value and results
Key Attributes of a Successful Digital Account Manager
- Confident communicator and trusted client advisor
- proactive and solutions-focused in managing challenges
- Detail-orientated and accountable in project delivery
- Collaborative with cross-functional teams and departments
- Strategic thinker with strong digital marketing insight
- Calm and adaptable in fast-paced, deadline-driven environments
- Results-orientated with a focus on client success and retention
We are a sales recruitment agency that your organisation can rely on to find full time or temporary sales staff.
Get in touch with SMAART Recruitment by filling out our quote form below, visiting our Contact page, or speaking with a friendly staff member by calling us today on 1300 762 278.
