THE AUSTRALIAN CONTACT CENTRE BEST PRACTICE REPORT 2020/21

The 2020/21 Report has now been published.

We are presenting the Key Findings from the Report through two free webinars on Thursday 8th October and Thursday 29th October.

To book your spot for the 8th October:

To book your spot for the 29th October:

If you have any questions please email James Witcombe: james@smaart.com.au


The 2020/21 Contact Centre Best Practice Report was collated from over 100 different data points and includes case studies and expert commentary from industry leaders in the contact centre space.
The report will provide your Contact Centre unique and important insights as to how it is performing against your peers, competitors and the Contact Centre industry.  Nine key areas have been examined and we've also captured the response of Australian Contact Centres to the pandemic and see how effectively they have been able to adapt and what learnings there have been.