McMillan shakespeare - surge workforce

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ready for your next opportunity?

Join the McMillan Shakespeare team.



SMAART Recruitment is proud to partner with McMillan Shakespeare to recruit approximately 20 casual employees for an exciting surge workforce initiative commencing in December 2026.


We're looking for enthusiastic, customer-focused people to join a dedicated team providing additional support across customer service and administration during a busy period for the business.


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About McMillan shakespeare

McMillan Shakespeare (MMS) is a provider of salary packaging, novated leasing, disability plan management, support coordination, asset management and related financial products and services.


Operating across Australia and New Zealand, McMillan Shakespeare works with some of the country's largest public sector, corporate and charitable organisations.



SMAART Recruitment is proud to work alongside McMillan Shakespeare as its recruitment and workforce partner, helping deliver a dedicated team of people to support its operational requirements during peak periods.

Learn more about MMS

the opportunity - be part of the surge workforce

We're recruiting approximately 20 full-time casual employees to join McMillan Shakespeare's customer service and administration team.


This is a dedicated temporary assignment designed to provide additional workforce capacity during a particularly busy period for the business.



You'll work in a contact centre environment, combining phone-based customer service with administrative and processing responsibilities. Your initial focus will be on frontline customer enquiries and calls, with opportunities to develop your skills and potentially take on more complex tasks as you gain experience.

why apply?

·      Full-time casual hours: a structured working arrangement throughout the assignment.

·      Structured training: onboarding and training before commencing frontline customer calls.

·      Develop your skills: gain experience across customer service, administration and processing.

·      A supportive team environment: work alongside an established team at McMillan Shakespeare.

·      A recognised organisation: add valuable experience with an established Australian business to your resume.

what will you be doing?

·      Responding to customer enquiries via inbound telephone calls.

·      Providing professional, helpful and efficient customer service.

·      Completing administrative and processing tasks.

·      Updating customer information and maintaining accurate records.

·      Working collaboratively with colleagues to support daily operational requirements.

·      Learning new systems, processes and procedures through structured training.

are you the right fit?

We're looking for people who enjoy helping others, communicate confidently and thrive in a team environment.

Ideally, you'll bring:

·      Previous experience in customer service or a contact centre environment.

·      Strong verbal communication and interpersonal skills.

·      Good computer literacy and confidence navigating different systems.

·      Excellent attention to detail and administration skills.

·      A positive attitude and willingness to learn.

·      Reliability, flexibility and a strong work ethic.

Previous experience in financial services, banking, insurance, salary packaging or administration would be advantageous. Above all, we're interested in people with the right attitude and customer service mindset.

why apply?

·      Full-time casual hours: a structured working arrangement throughout the assignment.

·      Structured training: onboarding and training before commencing frontline customer calls.

·      Develop your skills: gain experience across customer service, administration and processing.

·      A supportive team environment: work alongside an established team at McMillan Shakespeare.

·      A recognised organisation: add valuable experience with an established Australian business to your resume.

key dates and employment details

  • December 2026: employment commencement, onboarding and structured training.
  • January–March 2027: peak operational period, supporting McMillan Shakespeare's increased business requirements.
  • April 2027: planned conclusion of the surge workforce assignment.


Employment arrangements:

  • Employment type: casual / temporary.
  • Hours: full-time casual hours.
  • Operating hours: 8:00am–8:00pm.
  • Contract period: December 2026 to the end of April 2027.


Please note: This is a temporary surge workforce assignment. While contracts are planned through to the end of April 2027, individual assignments may conclude earlier if business requirements change. There are no permanent employment opportunities associated with this project.

how to apply

Interested in joining the McMillan Shakespeare Surge Workforce? SMAART Recruitment is managing the recruitment process on behalf of McMillan Shakespeare.


Simply submit your resume and contact details using the application form below. Our recruitment team will review your application and contact shortlisted candidates to discuss the opportunity and next steps.



We look forward to hearing from you!

APPLY HERE