This is a great opportunity for someone with a background in building, insurance or home assessing who enjoys leading people, sharing their technical knowledge and driving team performance.
About the role: Reporting to the Building and Assessing Manager, you'll lead a team of 8 Desktop Home Assessors responsible for virtual property assessments, repair scopes, cost validation and claims management.
- Lead, coach and develop a team of 8 Desktop Home Assessors.
- Provide technical guidance across building assessments, estimating, scopes of work and cost validation.
- Monitor team performance, productivity and quality standards.
- Manage complex claims, escalations and technical challenges.
- Identify opportunities to improve processes, efficiencies and cost outcomes.
- Build strong relationships with internal teams and external stakeholders.
- Support team development through regular feedback, training and performance management.
- $100,000–$130,000 package including superannuation.
- Permanent, full-time in office position, Monday to Friday.
- Based in Sunshine, Melbourne.
- Structured training and professional development opportunities.
- Additional paid 'ME' Day and volunteer day each year.
- Option to purchase up to two additional weeks of annual leave.
- Paid parental leave and employee wellbeing initiatives.
- Insurance discounts, retail benefits and employee recognition programs.
- Supportive team culture with regular social events and activities.
- Proven TL experience leading, coaching and managing a team.
- Minimum 2 years' experience in home assessing, building or construction.
- Strong understanding of building repairs, scopes of work and estimating.
- Previous insurance or property claims experience will be highly regarded.
- Excellent communication, organisational and stakeholder management skills.
- Ability to manage competing priorities and resolve complex issues.
- A proactive, solutions-focused approach with a genuine passion for developing people.
Click Apply Now or contact Stephanie McLean at SMAART Recruitment for a confidential discussion.
