SMAART is partnering with a leading Australian insurance provider to recruit an experienced Home Assessing Team Leader to oversee operations across South Sydney, Wollongong and the ACT.
This is a predominantly remote position, combining working from home with travel across the region and occasional visits to the company's offices.
About the role: You'll be responsible for leading and developing a team of Home Assessors, ensuring quality assessments, effective claims management and strong operational performance.
- Lead, coach and support a team of Home Assessors across the region.
- Provide technical guidance on building assessments, repair scopes and cost validation.
- Monitor team performance, productivity and assessment quality.
- Manage complex claims, escalations and operational challenges.
- Identify opportunities to improve processes and customer outcomes.
- Build strong relationships with internal stakeholders, builders and suppliers.
- Predominantly work-from-home position based in South Sydney.
- Travel across Wollongong and the ACT, with occasional office visits.
- Permanent, full-time position, Monday to Friday.
- $100K–$130K package including super, plus bonus.
- Leadership development and internal career progression.
- Additional paid 'ME' Day and volunteer day annually.
- Purchased leave options, paid parental leave and employee benefits.
- Insurance discounts and employee recognition programs.
- Previous experience leading, coaching or supervising a team.
- Minimum 2 years' experience in home assessing, insurance building or residential construction.
- Strong knowledge of building repairs, estimating and scopes of work.
- Insurance or property claims experience highly regarded.
- Excellent communication, stakeholder management and organisational skills.
- Ability to work autonomously, manage competing priorities and travel as required.
Click Apply Now or contact Stephanie McLean at SMAART Recruitment for a confidential discussion on stephanie@smaart.com.au
