This is a fantastic opportunity to join an established business that prides itself on delivering exceptional customer service while fostering a supportive and collaborative workplace culture.
Working within a busy inbound contact centre environment, you'll be responsible for assisting customers with a variety of enquiries across phone and digital channels. The focus of this position is on providing a positive customer experience, resolving enquiries efficiently and ensuring customers receive accurate information and support.
We are looking for someone who genuinely enjoys helping people, has excellent communication skills and takes pride in delivering exceptional customer service. You'll be someone who is confident navigating multiple systems, enjoys problem-solving and can remain calm and professional in a fast-paced environment.
About the Role & Key Points
- Temporary position working full-time hours, Monday–Friday.
- Working across a rotating roster between 8am and 8pm.
- Hybrid opportunity, working 2 days a week in the office and 3 days from home after the training period.
- Excellent training period, with up to 12 weeks of support and training to set you up for success in the role. Please note that you may be required to work fully office-based for approximately the first month before transitioning to the hybrid working structure.
- Melbourne CBD location.
- $36.82ph + superannuation, with the potential for permanency in the future.
- Handling inbound customer enquiries across phone and digital channels, providing friendly and professional support.
- Taking ownership of customer enquiries and aiming to resolve issues during the first interaction wherever possible.
- Providing clear and accurate information to customers, including explaining next steps and expected timeframes.
- Navigating multiple systems while maintaining accurate customer records and case notes.
- Identifying more complex enquiries and escalating these to the appropriate team when required.
- Managing customer concerns and complaints with empathy, professionalism and a solutions-focused approach.
- Working towards individual and team performance targets while maintaining a high standard of customer service.
We are looking for someone who is passionate about customer service and enjoys working in a fast-paced, team-oriented environment.
To be successful in this position, you will have:
- Previous experience in a customer service or contact centre environment.
- Excellent verbal and written communication skills, with a friendly and professional approach.
- Strong problem-solving skills and the ability to take ownership of customer enquiries.
- Confidence navigating multiple systems and maintaining accurate customer information.
- The ability to remain calm, resilient and empathetic when handling challenging conversations.
- A positive attitude, willingness to learn and a genuine passion for helping customers.
Only shortlisted candidates will be contacted.
If you are available to commence a role ASAP, please click 'Apply' or contact Georgina at SMAART Recruitment if you have any specific questions. 0431 293 145 | georgina@smaart.com.au
