If so, we want YOU to join our vibrant team as a Customer Care Officer where you will use your exceptional customer service skills to help nonprofits across Australia with their salary packaging needs
About the company:
For nearly 30 years, our client has been proudly supporting over 80,000 customers right here in Adelaide. With a talented team of 90+ passionate professionals dedicated to empowering nonprofits with expert business consulting and salary packaging services, they're all about making the salary packaging world a better place, one NFP organisation at a time.
The role:
As a Customer Care Officer, you will assist customers by responding to emails and answering inbound calls, providing advice across the full range of Salary Packaging products and services. If you are someone who is passionate about making a difference in the community and enjoys helping others, we encourage you to join a growing team and be part of something meaningful.
What's in it for you?
- A rewarding salary of $65,500 plus fantastic NFP salary packaging benefits—keep more of your hard-earned dollars!
- An RDO every six weeks - a well-deserved day off
- Flexibility to work from home 2 days a week after training
- A supportive, fun team with a rotating roster between 8:30am and 6:30pm, Monday to Friday
- Prime location with parking and close to public transport
- Comprehensive training & ongoing professional growth opportunities
- Wellbeing programs, including free Employee Assistance Program (EAP) support
- Discounted health insurance with Medibank Private
- Monthly Service Excellence Awards to celebrate your wins
- You're a Customer Service Superstar - You e mpathize, listen, and make every interaction memorable
- You are Confident navigating various systems and software
- You are Calm & Professional - Keeping your cool on inbound calls and adapt to changing priorities
- You're a Clear Communicator - Able to convey information simply and effectively, both in speech and writing
- You have basic financial literacy - Comfortable understanding basic financial info and transactions
- You thrive on picking up new skills and embracing change
- You have a drive to meet quality KPIs with consistency, reliability, and a team-first attitude
